Service Delivery Coordinator

The Service Delivery Coordinator is responsible for coordinating the daily operation of the services delivered to the client, ensuring SLA compliance, supporting the Account Manager in contract management, and serving as the operational point of contact between the client and the internal technical teams, while working across different projects assigned by one of our clients.

Key Responsibilities

• Serve as the single point of contact for the client
• Ensure the delivery of services under the contract
• Coordinate consultants, client stakeholders, sales, and internal administration
• Manage operational escalations
• Ensure contractual compliance
• Coordinate billing, reporting, and client audits

Candidate Profile

• Languages: English advanced/fluent.
• Education: Degree in Systems Engineering, Business Administration, or related fields.
• Experience: 3-5 years in support, service coordination, or operations roles.
• Knowledge: KPI/SLA reporting and analysis, Project Management.

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This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

K2 Partnering Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate on the basis of an individual’s actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.